Main Job Tasks and Responsibilities Answer incoming calls and make return calls to patients as needed from voicemails or customer requests. Maintain professional tone while providing answers to patients regarding outstanding balances, payment plans, etc.Maintain up-to-date billing system Carry out all collection activities according to specific deadlines and filing limits Monitor customer account details for non-payments, delayed payments and other irregularities Research and resolve payment discrepancies Maintain up-to-date patient files and records Investigate and resolve customer and patient queries Gain an extensive knowledge of all payor guidelines and processes Communicate with clients and patients via phone, email or mail Perform other duties as assigned Education and Experience Bachelor’s Degree preferred Experience Patient billing and collections Accounts receivable experience Customer service experience is a must Knowledge of office administration and procedures Proficient in relevant computer software Key Competencies Attention to detail and accuracy Good verbal and written communication skills Organizational skills  Information management Critical Thinking (problem analysis and problem-solving skills) Team member Sense of urgency Customer service skills ***Candidate must have proper working Home Network to be eligible Pay: Ksh 355.1/hour

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Patient Care Specialist