With approximately 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.How you create impact Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care team/field team to establish and strengthen operational relations with customers Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfaction Ensure that all existing customers are called regularly and all emails are handled as KN Service Moments cases Ensure all interactions are logged in CRM system (Customer Relationship Management system -CoreLog) Ensure delivery against all financial targets and strategic objectives Ensure prompt pricing and manage end-to-end spot quotes, and capturing of all rebates in SeaQuote Support customers in increasing their automation of customers using the eTouch Automation dashboard, in collaboration with the operational care team Ensuring high proficiency in K+N applications and eTouch tools through training, empowers our customer care team to effectively offer these tools to our customers Completion of the Customer Profile (CP), (Business Profile) and Standard Operating Procedure (SOP) after the initial customer meeting Monitor exceptions through the CCL Dashboard and identify process improvement opportunities Monitoring customer profitability and maximize Gross Profit (GP) on customer level Identify financial risks and collaborate with stakeholders to develop mitigation strategies so to ensure that customer profitability does not decline Monitor and follow up on accounts receivable overdue aging so to raise with the customer and ensure bad debts are minimized. What we would like you to bring Experience in freight forwarding desired of 2-5 years, ideally in Sea Logistics Initial experience in decision making and problem-solving skills First experience in financial acumen and decision-making Fluent in local language and advanced English proficiency (written and verbal) Degree / Diploma in Freight forwarding – Preferred* Strong collaboration skills and team-oriented mindset Initial expertise in customer management, ensuring engagement and satisfaction throughout the customer lifecycle Advanced communication skills with the ability to convey ideas effectively to different stakeholders Highly customer-oriented mindset, focused on delivering solutions that meet changing needs Openness to change and continuous improvement efforts to enhance processes and customer satisfaction Proactive and solutions-focused with a focus on optimizing customer experience