Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent.Key Responsibilities Recruitment & Talent Acquisition Manage full-cycle recruitment including sourcing, screening, interviewing, and hiring Develop and implement effective recruitment strategies to attract top talent Partner with department heads to define hiring needs and develop job descriptions Oversee onboarding to ensure seamless employee integration Build and maintain talent pipelines and external recruitment partnerships Employee Relations & Engagement Act as the primary point of contact for employee concerns and inquiries Facilitate conflict resolution and handle disciplinary processes where necessary Conduct exit interviews and analyze trends to improve retention Drive employee engagement initiatives and foster a positive workplace culture Administer engagement surveys and recommend actionable improvements Performance Management Administer and continuously improve the performance management framework Train and support managers on performance reviews and coaching Monitor performance cycles and ensure alignment with business objectives Support performance improvement plans and track outcomes Report on performance metrics and insights Learning & Development Identify training needs through data analysis and stakeholder engagement Coordinate training programs, workshops, and development initiatives Manage the learning and development calendar and budget Evaluate training effectiveness and recommend improvements Support employee career development and succession planning HR Compliance & Administration Maintain accurate employee records in compliance with Kenyan labor laws Ensure compliance with statutory requirements (NSSF, SHA, PAYE) in collaboration with payroll Develop, update, and communicate HR policies and procedures Manage leave and attendance tracking systems Compensation & Payroll Support Collaborate with finance on payroll preparation and processing Ensure accurate payroll data (new hires, exits, changes) Administer employee benefits and handle related queries Support compensation reviews and benchmarking exercises HR Reporting & Analytics Prepare periodic HR reports for management Analyze HR data and provide actionable insights Maintain HR dashboards and key performance indicators Support HR budgeting and cost monitoring Generate ad-hoc reports as required Qualifications & Experience Education Bachelor's degree in Human Resource Management or a related field Professional certification (CHRP or equivalent) is highly desirable Membership with IHRM is required Experience Minimum 3–4 years of progressive HR Generalist experience Proven experience in recruitment and employee relations Experience in a fast-paced or tech-driven environment is an added advantage Strong knowledge of Kenyan labor laws and HR best practices Proficiency in HRIS and Microsoft Office tools Core Competencies Strong communication and interpersonal skills Problem-solving and critical thinking ability High level of confidentiality and professionalism Strong attention to detail and organizational skills Ability to build trust and influence stakeholders Adaptability in a fast-changing environment