For many years, Royal Mabati® has supported many clients succeed through our varied solutions and products. We are a multinational company that primarily deals with roofing materials, starting out with a factory in Nairobi since our inception in 2005. Today, we’re one of the leading manufacturers of roofing products with over 10 distribution centers across Kenya. The strict implementation of state of the art manufacturing facilities, product testing, organized back office, thorough training, field supervision, research & development allows us to ensure the integrity of our product and the satisfaction of our consumers. Our Mission To provide timely, quality and affordable roofing solution by constant creativity. Our Vision To proactively establish ourselves as the benchmark of customer satisfaction. Core Values We are customer maniacs! Our sales teams and technical support centers listen and respond to the voices of their customers. We deliver 100 champs with a yes. Believe in People - trust in position intentions, encourage ideas from everyone and actively develop workforce that is diverse in style and backyard. Recognition - We find reasons to celebrate the attachments of others and have fun doing it. Coaching and Support - We coach and support each other, first by focusing on what we appreciate then how we can be even more effective. Accountability - We do what we say, we are accountable, we act like owners. Execution excellence - we beat year ago results by continuously improving and innovating. We follow through with daily intensity. Positive energy - We execute with positive energy and intensity. We deplore bureaucracy and ineffectiveness that comes with it. Team work - Through constructive debate no matter where we are physically we can always realize virtual team work.The Content Moderator will be responsible for managing and maintaining Royal Mabati Manufacturing Company's online reputation across digital platforms. The role ensures compliance with community standards, quick response to flagged content, accurate escalation of high-risk material, and active support for customer engagement all to uphold the organization's brand integrity and digital presence. Qualifications & Experience Education: Diploma or Bachelor's Degree in Communications, Journalism, Digital Media, Marketing, or a related field. Experience working in content moderation, customer service, or any high-volume, KPI-driven environment is preferred. Key Responsibilities Monitor and review user-generated content (e.g., posts, comments, messages) across platforms daily, ensuring alignment with community guidelines, brand values, and regulatory standards• Respond to or flag inappropriate or harmful content minutes. Ensure consistent accuracy in identifying and escalating high-risk content Generate daily reports summarizing content review volumes, response times, compliance adherence, and escalation performance. Stay up to date with evolving community guidelines, platform policies, industry trends, and digital norms. Stay updated on industry design trends, competitor branding, and new technologies to keep the company's visuals modern and competitive. Continuously seek feedback to improve the quality and effectiveness of creative work. Skills & Competencies Proficient with social media platforms (e.g., Facebook, Instagram, Twitter, Meta, WhatsApp). Familiarity with moderation tools is an advantage. Strong typing speed, accuracy, and computer literacy. Capable of working under time constraints to meet daily targets.