Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange. Equity Bank was founded as Equity Building Society (EBS) in October 1984 and was originally a provider of mortgage financing for the majority of customers who fell into the low income population. The society’s logo, a modest house with a brown roof, resonates with its target market and their determination to make small but steady gains toward a better life, seeking security and advancement of their dreams. The vast majority of Africans have historically been excluded from access to financial resources. Having been declared technically insolvent in 1993, Equity’s transformation into a rapidly growing microfinance and then a commercial bank is widely considered to be an inspirational success story. Currently, Equity Bank has more than 9 million customers making it the largest bank in terms of customer base in Africa and having nearly half of bank accounts in Kenya. The company’s vision is "to be the champion of the socio-economic prosperity of the people of Africa”. Equity Bank retains a passionate commitment to empowering its clients to transform their lives and livelihoods. Through a business model that is anchored in access, convenience and flexibility, the Bank has evolved to become an all-inclusive financial services provider with a growing pan-African footprint. Equity Bank’s business model and its visionary leadership has continued to earn local, regional and global accolades and recognition. The model is also studied in some of the leading business schools in the world, as other developing countries in Africa and Asia seek to learn from Equity’s low margin, high-volume model. Equity Bank in 2010 established the Equity Group Foundation. This innovation and creative vehicle has fully transformed the concept of philanthropy and corporate social responsibility. While Equity Group Foundation champions the socio-economic transformation of the people of Africa and seeks partnerships along six cluster thematic areas, Equity Bank provides the infrastructure of delivery, hence reducing the operational costs for the Foundation and increasing the rate of return on any social investment. The six social thematic areas of focus are: education and leadership development; financial literacy and access; entrepreneurship; agriculture; health; innovations and environment. Make an enquiry todayJob Purpose: Reporting to the Regional RM Business, the RM- Biashara Banking has the responsibility to coordinate business at the regional level to ensure the bank strategies, goals and objectives are achieved.  The regional manager will support the business achieve its objectives on Customer Recruitment, Deposit mobilization, Growth of the asset, identifying Investment & Insurance opportunities, Quality management, Staff productivity, Training, and implementation of the segment strategy at the regional level. The role is at Assistant Manager Level.  Key Accountabilities: Monitoring and Surveillance/Quality Management Track on Daily Basis Loans originated at the branch level and smoke out Malpractices. Sample Loans disbursed at the branch daily and review decisions made. Daily engagement with staff on arrears management. Query daily arrears report with the officers and branch. Relationship management of the borrowers in the region. Ensuring compliance of staff to Policies &Procedures. Training, Mentorship and Coaching Conducting refresher training to branch staff members. Training Branch Credit Committee and Ensure Quality of Loans originated are in Line with Policies &Procedures. Enhance the Organization culture and core values among the Sector Team members. Handholding, mentoring and coaching the staff within the region on the bank lending processes.  Growth of business Participate in development of Sector Products and reviews based on market needs. Seek and manage Partnerships aligned to the Sector objectives. In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank. Enforcing service delivery within the stipulated SLAs. Organizing and Conducting marketing storms for branches. Follow up on closures of business leads generated from the marketing storms. Participate in formulation of the Sector strategy and ensures its full implementation.  Staff Productivity Hold weekly performance review discussions with Biashara banking officers in the region. Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities Identifying staff gaps and advise the Regional RM Business on deployment of staff to branches. Customer service Enforcing service delivery within the stipulated SLAs. A brand ambassador of equity bank in the market. Partnership Engagement In charge of regional micro aggregators Supporting the Branches in onboarding the various ecosystems and owning them end to end.  Other roles include: Liaison with various Sector internal and external Stakeholders in the Region   Update and advise the Segment Head - Biashara Banking on progress of business in the region.  Any other duties as may be assigned by the line manager Qualifications and Experience  Business- related university degree At least 6 years’ experience as a Relationship Supervisor- Biashara Banking. Key Competencies and Skills Excellent interpersonal skills and demonstrated conflicts resolution skills.   Strong coaching skills   Strong communication, presentation, and negotiation skills   Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.   Individual Leadership skills, Excellent Planning and organizing skills.   Mature personality & Team player   Flexibility and an ability to change focus areas when needed.   Self-motivated and a self-starter Excellent understanding of micro finance industry practices.   Exhibits an exceptional degree of creativity and resourcefulness.   Guides and transfers knowledge to his/ her team.    Excellent business relationship management skills and business closure techniques.