Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today’s corporate organizations. Our services includes the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits, provision of HR tools to achieve overall business success from the HR perspective. Reeds Africa consult (RAC) consultants have a combined experience of over 18 years and are very well capable of achieving sustainable, productive performance growth with full compliance as your HR partner of choice.Roles and responsibilities Attend the customers on First Come First Served basis Listen to customer complaints & note down in the Job card Explain the customer time & cost estimate for Labor, Oil, Spares and Outside labor Explain the mechanic customer complaints, jobs to be done, delivery time, cost estimate Inform the customer in case of delay / cost exceeds Take Road trial of the vehicle to confirm elimination of complaints Ensure vehicle is delivered neat & clean Explain the customer work done on the vehicle and actual cost details/future jobs any Return the replaced parts (except warranty parts) in original packing to Customers Explain about next service due date and paste next service due sticker Ensure proper housekeeping in entire service shop Ensure all tools and equipment’s are in working condition and maintenance of equipment’s Ensure mechanics carry out mandatory jobs in all vehicles Checking the parts replacement and warranty replacement authorization wherever required Co-ordination with parts shops for getting parts from other branches/ dealers Preparation of workshop daily report SAP job card entry DMS job card entry and Improvements Monitoring of Vehicle inflow - Product wise and Service wise against the plan (Free / Coupon paid / Post warranty) Tools & Equipment’s availability Vs. requirement, purchase Review of repeat jobs & Quality Feedback from customers Tracking of Pending/Accident vehicles - reasons for pending, arranging parts, Technical support to Dealers Tracking of mechanic wise Productivity and actions for improvement Warranty Monitor and Co Ordination with National service team Submission of all service reports timely to National service team Qualifications  Degree/Diploma in Mechanical Engineering. Knowledge in basic computer packages (Especially MS Excel and MS Word) At least two years working experience in the same/related position. Must possess good communication skills. Must be of good conduct and integrity. Must be willing and able to work under pressure with minimum supervision. Must have better understanding of both TVS Bikes, Piaggio and Briggs service and repair. Must have a valid driving license